1 – How can I place an order with you?

Please use our request for quotation form.
We will send you a personal offer.

2 – What does the quotation next to the item mean?

The indicated price is for one article without advertising with the ordered minimum quantity.
The minimum quantity can vary from article to article.
Please use our form to request an offer.

3 – What happens if I have requested an offer?

We will send you an offer with your personal requirements.
If something is unclear, we will contact you.
We are also happy to make an appointment and we will personally introduce you to different variants of the article, define colours or explain different printing methods.

4 – Is there a minimum order quantity?

Yes and no.
The minimum order quantity depends on the promotional item.
Lower-priced promotional items usually have a higher minimum order quantity than more expensive products.
Under certain circumstances, higher-priced items can also be ordered without a minimum quantity.

5 – Do you offer other products that are not listed here?

If you have a special wish (other color, dimensions, etc.) please contact us.
We have a large number of suppliers and are networked with professional manufacturers.
You can also find other offers on our main page setup.lu.

6 – Which countries do you supply?

We exclusively supply Luxembourg.

7 – What are the shipping costs?

The shipping costs depend on product and quantity and are calculated by us with each order anew.
Alternatively you can pick up the goods free of charge in Contern.

8 – How long is the delivery time?

The delivery time depends on the selected article and the advertising placement.
Corrections to the design may increase the delivery time.

9 – Can I order the items without advertising / printing?

Yes, that is possible.
The price indicated on the product does not include advertising.

10 – Can I have my company logo printed on the item I want?

All our items can be printed, engraved or embroidered with your personal design.
Depending on the article, different options are available.

11 – What do you need from me to print my design?

You get the best result with vectorized data (eps, ai, pdf) or alternatively images (jpg, png) with at least 300dpi.
We will be happy to help you create the print data if you do not have one available.

12 – How large is the print area on the article?

The area varies from item to item and there may be multiple print areas available per item.
Please contact us for detailed information.

13 – Why is there sometimes no price?

Currently the price is not available online. Please contact us for a price quote.